Orders & Returns

PAYMENT

Payment Service Provider
 
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
 
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7

 

DELIVERY

Shipping in Finland:

All domestic orders in Finland are shipped via Economy Post. Delivery on orders over 100€ is free. Otherwise, shipping will be calculated at checkout.

Approximate delivery times depend on our current workload. Our working days are Monday-Friday. 

Preparing your order from date of order takes 1-2 business days + shipping via Posti 1-3 business days. You'll receive your garments in 2-5 business days.

Once your order is shipped, a tracking number will be sent to you via email.

 

International shipping:

Delivery on orders over 250€ is free. Otherwise, shipping will be calculated at checkout.

Approximate delivery times depend on our current workload. Our working days are Monday-Friday.

Preparing your order from date of order takes 1-2 business days + shipping via Posti 5-10 business days. You'll receive your garments in 6-12 business days.

Once your order is shipped, a tracking number will be sent to you via email.

 

We are currently shipping to these European countries: 

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

 

Can I change the shipping information once I have placed my order? 

Once the payment has been complete, the order is being processed and can not be cancelled. After this, the shipping address cannot be changed. If there has been a mistake when providing the shipping information, please contact us asap at info@vento-clothing.fi

 

RETURNS

Please contact info@vento-clothing.fi when wanting to return garments. Your package will not be included with any return slips in advance.

All unused garments in their original condition can be returned for a refund of the original purchase price of the product. The shipping cost will not be refunded. You can return unused garments within 14 days of receiving the garment. All tags must be attached. Quality check is performed on all returned items before refund. 

Please note that the cost of return shipping or additional fees such as duties and taxes are not included in the refund. The return shipping cost will be deducted from the refund total. Refund is made with the same payment method used when ordering.

It usually takes a few business days to process the refund. The duration of the refund can be affected by the fact that money is transferred between banks.

 

CLAIMS

If you your order is damaged or faulty in some way please reach out to us at info@vento-clothing.fi with your order number and photos showing the issue.